These terms govern your use of the True Ventures website and of the services the company provides. True Ventures is headquartered in Riyadh, Saudi Arabia, with offices in Dubai, New Cairo and Mansoura. By using the site or engaging us for any service, you confirm that you have read and accepted these terms.
They sit alongside any quotation, contract or statement of work signed between us. Where the two differ, the signed contract prevails.
1. Eligibility
Our services are intended for businesses, business owners and individuals legally able to enter into a contract. By using the service you confirm that you are of legal age and that you have the authority to contract on your own behalf or on behalf of the organisation you represent.
We may decline or discontinue a service where its purpose conflicts with the laws in force in Saudi Arabia, or where the information given to us proves inaccurate or incomplete.
2. Representations and warranties
We undertake to carry out the agreed work with the professional care expected of a technology provider, within the scope and schedule agreed in writing, and with people qualified for the work assigned to them.
You undertake to:
- Give us the information, files and access the work requires, in good time.
- Own, or be licensed to use, everything you supply to us — content, trademarks and data alike.
- Review what is delivered to you and return your feedback within the agreed period.
- Not use the service for any unlawful purpose or in a way that harms others.
Except as stated in these terms or in a signed contract, the service is provided “as is”, without implied warranty of any kind, including fitness for a particular purpose, uninterrupted operation, or software free of every defect.
3. Scope of licence
Where the service includes software or systems we have developed or licensed, we grant you a non-exclusive, non-transferable licence, limited to internal use for the agreed purpose, for as long as the contract runs and the fees are paid.
The licence does not extend to resale, sub-licensing or rental, nor to reverse engineering, decompiling or attempting to extract source code, nor to removing any notice of ownership, unless agreed otherwise in writing.
4. Intellectual property
The tools, frameworks, libraries and general components we developed before or outside your project remain ours, and you are granted the right to use them within what is delivered to you.
Work created specifically for you under the contract — designs, interfaces and code particular to your project — transfers to you on payment of all fees due, unless the contract states otherwise.
Trademarks, content and data you supply remain yours, and you grant us a limited licence to use them in order to carry out the work. We may refer to the project in our portfolio and show images of it to demonstrate our experience, unless you ask us in writing not to.
5. Payment
Fees fall due as set out in the quotation or contract. Value added tax and any other statutory charges are added to the amounts stated unless noted otherwise.
- Unless agreed otherwise, part of the fee is payable before work begins and the remainder against delivery milestones.
- Recurring services — hosting, server management and support — are payable in advance for each cycle and renew automatically unless we receive notice not to renew.
- We may pause work or suspend a service for any amount past its due date, after notifying you.
- Fees paid for work already carried out are not refundable.
6. Indemnity
You agree to indemnify us against any claim, loss or expense — including reasonable legal costs — arising from your use of the service in breach of these terms, from content or data you supplied without the right to do so, or from your infringement of a third party’s rights.
7. Legal liability
We accept responsibility for direct damage arising from our breach of our contractual obligations, to the extent the applicable law allows and subject to the section below.
We are not responsible for what lies outside our reasonable control, including outages at third-party providers, telecommunications failures, compromises resulting from your own failure to protect credentials, or force majeure.
8. Limitation of liability
Our total liability to you, on any basis, will not exceed the amounts you actually paid for the service giving rise to the claim during the twelve months preceding the event.
In no case are we liable for indirect or consequential loss, including lost profit, lost opportunity, loss of data or business interruption.
9. Security
We apply technical and organisational safeguards appropriate to the service, including encrypted connections, access restricted on a need-to-know basis, logging of administrative access, and backups where hosting falls within our engagement.
You are responsible for keeping your credentials safe and not sharing them, and for telling us as soon as you suspect unauthorised use. No internet-connected system is absolutely secure, and we therefore give no absolute guarantee against every possible compromise.
10. Third parties
Delivery may depend on external providers such as hosting companies, payment gateways, analytics platforms and messaging services. Those services are governed by their own providers’ terms and policies; we are not a party to your relationship with them and do not guarantee the continuity or the pricing of their services.
Any link from our site to an external site is offered for convenience and is not an endorsement of its content.
11. Term and termination
These terms apply from the date you begin using the service until the contractual relationship between us ends.
- Either party may end a recurring service by giving thirty days’ written notice before the end of the current cycle.
- We may terminate immediately on a material breach of these terms or a serious payment default.
- On termination, fees for work completed to that date fall due, and we hand over your data and whatever has transferred to you within a reasonable period.
- The sections on intellectual property, confidentiality and limitation of liability survive termination.
12. Changes to the service and these terms
We may update these terms from time to time as our services or the applicable law develop. Updates are published on this page with a revised date and apply to use that follows publication.
Where a change is material and affects a running contract, we will give you reasonable notice before it takes effect. Continuing to use the service after that constitutes acceptance.
13. Notices
Notices relating to these terms are given in writing to the contact details recorded in the contract, to the email address we hold for you, or through the contact page on this site. A notice sent by email is treated as received one business day after it is sent.
14. Governing law and disputes
These terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.
If a dispute arises, both parties will seek to settle it amicably within thirty days of one notifying the other in writing. Failing that, the competent court in Riyadh has jurisdiction.
Questions about these terms
For any question about these terms, reach us through the contact page or by phone on +966 56 241 0755.
Last updated: 27 September 2026