Additional services
Technical support
Responsive support and maintenance that keeps your products running smoothly.
Overview
In True Ventures, we offer exceptional technical support services that work around the clock, and we offer them to both consumers and you as a project owner. The mission of the essential technical support services is based on solving all the problems facing the project owner and the customer, in addition to responding to all inquiries and proposals related to the project, regardless of its field of work.
What you get
Built around your goals
- 01Save your timeLeaving the problems that customers face to us saves you all the time so that you focus on managing your business only without going into more details about other business problems.
- 02Expand your customer baseIt contributes to providing your business with many additional benefits, including obtaining positive customer reviews, increasing customer loyalty to your company, and increasing the number of purchases by one customer. This entails expanding your customer base by converting potential customers into permanent customers.
- 03Working with specialistsWe make extensive business agreements in cooperation with our specialized teams of developers, designers, content writers, marketers, and server managers so that the response to complaints and business proposals is experienced in their various fields, which will enable you to overcome your competitors easily.
The quickest way
Have a question? Ask us on WhatsApp.
Tell us what you are planning and our team will point you to the right people — no form to fill in.
We usually reply within minutes during working hours.
Deliverables
What we hand over
- Support channel
- SLA
- Monthly maintenance
- Health reports
How we work
Four clear steps
- 01DiscoverWe understand the goal, the users and the constraints.
- 02PlanScope, timeline and success measures agreed together.
- 03DeliverBuilt in short cycles with results you can review.
- 04SupportLaunch, measure and keep improving.
Questions
Asked before every project
The questions we answer most often about Technical support. Anything not here, ask us directly.
Ask us insteadA specialist replies, not a formWhat are your support hours?
Business hours as standard and around the clock for critical systems. Whichever you choose, the response time is written into the agreement rather than promised verbally.
How do we reach you?
One channel your whole team shares — a ticket system with WhatsApp and phone for urgent cases — so nothing depends on one person remembering a conversation.
Do you support systems you did not build?
Yes, after a health check so we know what we are taking on. If something is beyond safe repair we say so before you pay for support on it.
Is maintenance included or billed separately?
Monthly maintenance — updates, backups, checks and small fixes — is included in the plan. New features are quoted separately so your support fee never quietly becomes a development bill.
What do we get in writing?
A monthly health report: what was raised, how fast it was answered, what was fixed, and what we recommend before it becomes an incident.
